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Your Contract With BBT -

1) Confirmation - Once a booking is made and deposit received you will be sent confirmation and information of when the final balance is due. Full details of the tour will be sent upon final receipt of balance
 
2) Payment - A secured booking is made upon receipt of agreed deposit at time of booking and final balance made no later than the stated date upon booking. Failure of receipt of final balance upon agreed date will render your booking as cancelled and cancellation charges will include any payments made by us to our vendors that you now become liable for. 
 
3) Tour Price - Price of tour is agreed upon booking. Inclusive of price unless otherwise stated will be
• Extra Services / Facilities Requested By You
• All Travel From Agreed Pick Up Points
• Hotel Or Overnight Stays (If Applicable)
• Museum Or Other Site Entrance Fees
• Guiding And Tour Management Charges
 
4) Alterations By You - If you want to make any changes to details of a booking we will always try to help at as little cost as possible, however depending on time of notification a charge agreed at the time will be added per person towards administration expenses of which you will be notified. If alterations are made after final balance is due then we reserve the right to bring our cancellation charges into effect as stated below. All desired alterations must be notified to BBT in writing by email (enquiries@baxters-battlefieldtours.com) or letter by original person booking the tour.
  
5) Cancellation By You - If for any reason you are forced to cancel your booking we ask that you notify us immediately verbally and in writing straight after. Cancellation will only take affect upon receipt of written confirmation at our office. Cancellation charges apply as per below - 
  • • Between Booking and 60 days before departure ........ 50% of tour price
  • • Between 59 days and 14 days before departure ......... 90% of tour price
  • • Between 13 days and 7 days before departure ......... 95% of tour price
  • • Between 6 and 0 days before departure .........100% of tour price
  • All deposits are non refundable unless agreed in writing at point of sale 
  • Failure to pay final payment / payments on agreed date cancels all rights for a refund and the above deposit and extra payments liability kicks in. This also leaves Baxters Battlefield Tours with the right to cancel the tour with no refund. 
  
6) Travelling Conditions -  
• BBT will always use reputable car, coach and channel crossing companies that comply with all EU regulations operating in Europe. You will be subject to terms and conditions applied by individual companies
• We accept responsibility for ensuring that the services we are contracted to supply are delivered to a satisfactory standard, including
Collection points and times which are firm after written confirmation and will only be changed in writing if and when required. BBTLLP cannot be held responsible for financial loss or missing of collection or tour if a client changes a collection point and this is not confirmed by BBTLLP in writing 
• We will always try to give accurate and precise information verbally for telephone enquiries, however we do not accept liability for wrong information given unless it is confirmed by us in writing.
• Passengers with disabilities; Battlefield touring involves a certain amount of walking and boarding / un boarding of coaches, or cars. Passengers with disabilities must notify BBT in writing upon booking. We must also be notified in writing if you will require any assistance. We deep fully regret that we reserve the right to refuse a booking if an individuals disability or medical condition may, in BBT opinion have an affect on there safety or effect the remainder of the group. 

    
7) Safety & Insurance -
• Upon booking it is down to the travellers to provide themselves with full comprehensive travel insurance and do not travel against medical advise.
• Battlefields are still dangerous places and all guests will be briefed on safety aspects and walking on battlefields before departure. Whilst we do everything possible to ensure the safety of our customers we do not take responsibility for any injury incurred as a result of failing to listen to advise given or an act of stupidity or wilful act of negligence
• At all times all persons travelling with BBT assume responsibility for there own actions whether following instructions when under direction of there guide, tour manager, individually or un supervised.
  
8) Passport & Visa Responsibilities - It is the responsibility of the customer to ensure that there passport and visa requirements are valid and up to date. BBT take no responsibility for any fines or charges levied by authorities abroad or in the UK for non compliance with there passport and visa regulations. Nor do BBTLLP take any responsibility for clients unable to travel (before or after booking or payment) due to elapsed passport or visa validity. 

   
9) Alterations To Tours By Us - We will always make changing any part of a tour the last option but we reserve the right to do so due to unforeseen circumstances. You will always be notified should this be the case and will have the option of accepting the changes or taking another tour. You may also cancel but when the offer of accepting the changes or taking another tour are refused then no monies will be refunded. No offer will be made under the following circumstances, in the event of all the below or any other unforeseen circumstance : War, Terrorist Activity And Its Consequences, Natural Or Nuclear Disaster, Adverse Weather Conditions, Epidemics, Pandemics, Unavoidable Technical Problems With Transport, Riots, Fire or Floods.
   
10) Cancellation Of A Tour By Us - We reserve the right to cancel a tour at any time for any circumstance. 
   
11) Client Indemnity - BBT expect all clients to behave in an appropriate manner and to have consideration for others at the sites visited and facilities used. In the event of anyone travelling with us causing offence, danger, damage, or distress to other, we reserve the right to terminate that individuals tour arrangements. In that event, BBTLLP will not be liable for any costs or expenses incurred by them as a result. If the actions of anyone travelling with us causes damage to accommodation in which they are staying, or to the vehicle in which they are travelling, or causes delay or diversion to any means of transportation, that person agrees to fully indemnify us against any claim, including legal costs, made against us by or on behalf of the owners of such accommodation or the operator of such means of transportation or by any third party. In the case of a client death on tour with Baxters Battlefield Tours we will not be liable for repatriation of the deceased or his or her belongings.
  
12) Complaints - If any aspect of your tour does not live up to your expectation you must notify the guide or tour manager immediately so that the issue can be resolved as soon as possible. If after this you still wish to make a formal complaint this must be received by the BBTLLP office in writing within 10 days of the final date of the tour.
 
13) Financial Loss - Any financial loss incurred by the client outside of what is stated to be included by BBTLLP whether this be for travel, hotel stays prior to or after a proposed tour and not booked by BBTLLP or any other cost lost due to tours being cancelled for any reasons including lack of interest or numbers cannot and will not be the responsibility of BBTLLP.

14) Financial Loss (B) - Should a tour be cancelled or moved due to global pandemic or epidemic reasons that effect a country or site that are not in an affected area when a booking is made, the the company (BBTLLP) will not be responsible for any financial loss to a client that is beyond the control of the company (BBTLLP). This includes but is not limited to, countries issuing travel bans or warnings not to travel, whether through the UK government or the government of the destination country, travel companies acting on government advise or through their own decision to cease travel to affected areas, hotels in the destination country closing upon their own government advise,  or general safety and health worries to the client or the company (BBTLLP) and its staff. Travel insurance is to be booked (as per section 7) for this occurrence and the company (BBTLLP) is not responsible for refunds for these reasons.  
 
15) Contract - Our binding contract is based upon honesty, correct and clear information. The person to who all correspondence, invoices, and all instructions will be sent must be the first name and contact on the booking form provided by BBT or via email upon booking. The contact accepts all the company (BBTLLP) terms and conditions on behalf of the single traveller or group. All other names listed on the booking form or email are required by all travel companies and hoteliers used so these must be accurate.
  
16) Brexit - With the current uncertainties surrounding the Brexit deal, should the company (BBTLLP) have to cancel any of its tours or adjust any timings or dates, we BBTLLP cannot be held responsible for any financial losses that may follow on from this should the customer have booked travel or accommodation outside of what is stated to be included in BBTLLP guidelines for each tour.

These are the Terms and Conditions as governed by the law of England and Wales.
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